The idiom "back office" refers to the administrative or support functions of a business or organization that are not directly involved in the production or delivery of goods or services. These functions may include accounting, human resources, IT, and other administrative tasks.
The term "back office" is often used to distinguish these functions from the front office, which includes customer-facing roles such as sales, marketing, and customer service.
For example, in a bank, the tellers and customer service representatives would be considered part of the front office, while the accounting and IT departments would be part of the back office.
The term "back office" is also used more broadly to refer to any administrative or support functions that are not directly involved in the core activities of a business or organization.
Overall, the term "back office" is used to describe the behind-the-scenes operations of a business or organization that are essential to its functioning but may not be visible to customers or clients.
• The back office plays a crucial role in ensuring that all financial transactions are processed accurately and on time.
• During the merger, the back office teams from both companies worked together to integrate their systems and processes seamlessly.
• Our company has invested in new technology to streamline our back office operations and improve efficiency.
• If you need help with your account, you should go to the back office and talk to one of the customer service representatives.
• As a manager, I spend most of my time in the back office, reviewing reports and analyzing data.
• The back office is where employees handle the paperwork for the company.